Sales process training added to popular PERC program

Sell­ing advanced propane tech­nol­ogy becomes a top priority 

The research & devel­op­ment pipeline at the Propane Edu­ca­tion & Research Coun­cil (PERC) is begin­ning to pro­duce advanced propane tech­nol­ogy prod­ucts at a rate that war­rants stronger empha­sis on com­mer­cial­iza­tion, in other words, sell­ing these prod­ucts in the mar­ket­place.  After an ini­tial fund­ing delay, the sec­ond gen­er­a­tion of tech­nol­ogy train­ing, Mar­keter Tech­nol­ogy and Sales Train­ing (MTST), is being launched.

One of PERC’s first attempts at com­mer­cial­iza­tion was Mar­keter Tech­nol­ogy Train­ing (MTT). PERC has suc­cess­fully trained over 1500 propane mar­keters in the MTT pro­gram to date.  Over 60 ses­sions of the pop­u­lar pro­gram have been con­ducted in 31 of the 38 propane asso­ci­a­tions across the coun­try.  Now PERC is dou­bling down on the train­ing by adding improve­ments that include inte­grated sales process train­ing and expan­sion of the post-classroom expe­ri­ence with webi­nars, enhanced Mar­ket­ing Resource Center

pres­ence, and a “hot line” for quick response to sales chal­lenges.  This expanded and improved pro­gram has been renamed Mar­keter Tech­nol­ogy and Sales Train­ing.  The MTST train­ing pro­gram is designed to help propane mar­keters rec­og­nize new mar­kets as well as max­i­mize exist­ing ones as a way of off­set­ting lost gal­lons and increas­ing over­all propane sales.

Pat Hyland, Direc­tor of Indus­try Pro­gram for PERC, is excited about the sales oppor­tu­ni­ties that the MTST pro­gram will bring to propane mar­keters.  Pat says “The tim­ing is right for the more aggres­sive MTST pro­gram, with propane prices favor­ably posi­tioned in com­par­i­son to other energy sources, an abun­dant propane sup­ply, and a pipeline full of advanced tech­nol­ogy propane prod­ucts spilling into the marketplace.”

For those who attended the old MTT pro­gram, expect lots of changes in MTST.  The half day mod­ules have now been expanded to day-long ses­sions per mod­ule due, in part, to the expanded sales process train­ing included in each one.  Each mod­ule will have cus­tomized learn­ing objec­tives that include:

• Under­stand­ing the mar­ket oppor­tu­nity
• Under­stand­ing the ben­e­fits of propane over com­pet­ing energy sources
• Know­ing the tar­get mar­ket
• Under­stand­ing the sales strate­gies
• Know­ing how to pre­pare for prospect meet­ings
• Cre­at­ing effec­tive call open­ings
• Know­ing the tar­get ques­tions to ask a prospect
• Cre­at­ing a step by step sales action plan
• Under­stand­ing gate­way sales oppor­tu­ni­ties
• Know­ing avail­able resources for use after training

Amy ImparaAmy Impara is the owner of Sales Trans­for­ma­tion Now, Inc., the new PERC part­ner in the devel­op­ment and deliv­ery of the MTST pro­gram.  Amy is excited about the oppor­tu­nity to work with the propane indus­try and says, “Propane mar­keters will learn proven sales tech­niques that focus on best prac­tices used by suc­cess­ful com­pa­nies in real world sit­u­a­tions in many other indus­tries.”  Amy will be per­son­ally han­dling much of the MTST train­ing across the country.


I assisted PERC and its pre­vi­ous part­ner in the devel­op­ment of some of the mod­ules in the old MTT pro­gram and filled in as a trainer.  I recently par­tic­i­pated in a “Teach Back” ses­sion with Sales Trans­for­ma­tion Now to pre­pare myself to teach MTST, if needed, and I will tell you that the improved train­ing is just what the propane indus­try needs.  Inno­v­a­tive propane prod­ucts are here now, and it is time that propane retail­ers take on the chal­lenge of tak­ing them to mar­ket.  If you don’t, who will?  Con­tact your propane asso­ci­a­tion or go to today to see when MTST is sched­uled in your area.


Tom Jaenicke is the owner and prin­ci­pal advi­sor at ATomiK Cre­ative Solu­tions, LLC, a com­pany that pro­vides mar­ket­ing ser­vices, tech­ni­cal advice, con­tin­u­ing edu­ca­tion solu­tions, and busi­ness devel­op­ment assis­tance to energy com­pa­nies and sup­port orga­ni­za­tions.  He can be reached at 810 252‑7855 or